Часть 1

Transportation

I. Заполните пропуски, используя прилагательные в сравнительной степени. Используйте разные прилагательные.

Пример: Traveling by plane is ____________ than traveling by bus.

Traveling by plane is faster than traveling by bus.

1. 1. Traveling by plane is ____________ than traveling by bus.
   2. Traveling by bus is ____________ than traveling by train.
   3. Traveling by train is ____________ than traveling by car.
   4. Traveling by car is ____________ than traveling by plane.
   5. Traveling by plane is ____________ than traveling by train.
   6. Traveling by car is ____________ than traveling on foot.

II. Выберите по одному предложению из каждого блока ниже и продолжите их. Пример:

I hate travelling by plane because I am afraid of heights and closed spaces.

I hate eating airline food because it is never hot enough.

I don’t mind sitting next to strangers because sometimes I meet very nice people and we have a good time talking.

I don’t mind going through airport security because I understand that they do that for our safety.

I like travelling by plane because _________.
I don’t mind travelling by plane because _________.
I hate travelling by plane because _________.

I like eating airline food because ___________ .
I don’t mind eating airline food because ___________ .
I hate eating airline food because ___________ .

I like sitting next to strangers on the plane because _________ .
I don’t mind sitting next to strangers on the plane because _________ .
I hate sitting next to strangers on the plane because _________ .

I like going through airport security because _________ .
I don’t mind going through airport security because _________ .
I hate going through airport security because _________ .

III. Прочтите следующие предложения и расположите их по порядку.

I went to the duty-free shop.
I left the airport.
We took off.
I collected my bags.
I boarded the plane.
We landed.
I went through customs.
I went through passport control.
I went through passport control again.
I checked in my bags.
I went through security.
I arrived at the airport.
I went to the departure gate.

IV. Заполните следующие предложения о поездках на автобусе, используя can, have to, don’t have to.

I ___ arrive at the bus station in advance.
I ___ take more luggage with me.
I ___ bring my own food.
I ___ go through security.
I ___ use my electronic devices all the time.
I ___ worry that my luggage will get lost.
I ___ be ready to lose time in traffic jams.
I ___ enjoy different landscapes on my way. 

Часть 2

Accommodation

V.Прочтите тексты из путеводителя и заполните таблицу. Первый ответ дан.

A

Four Squares

B

Somerset B&B

C

The Edinburgh Hotel

Which place is 200+ years old?
Which place is close to shops?
Which place offers a traditional drink in its restaurant?
Which place is good for people with cats?
Which place has lots of rooms?
Which place is not good for people who smoke?
In which place can you park your car without paying?

√

A

Four Squares

Wonderful guest house located in Edinburgh. Open all year round. We welcome children and pets. In our restaurant you can eat traditional local food and taste the best Scottish whisky. There is a lovely garden for our guests to enjoy.

B

Somerset B&B

Small bed and breakfast located near the central part of Edinburgh. There are lots of luxury brands, high street stores and beautiful boutiques in walking distance. All rooms have showers and are non-smoking.

C

The Edinburgh Hotel

The 18th-century hotel located a short distance from the city centre. All our 130 rooms have ensuite bathrooms, complimentary tea and coffee, flat screen TVs and WI-FI. Breakfast and free parking are included.

Часть 3

In the city

VI. Прочтите фразы и предположите, где Вы можете их услышать. Используйте слова из списка.

a Tourist Information Centre,
a post office,
a hospital,
a restaurant,
a hotel,
a train station,
an airport,
a bus
a food shop,
a bank,
a hairdresser’s,
a cinema,
a museum,
a clothes shop,
a chemist’s,

Пример

Can I have a cup of coffee and some chocolate cake, please? A café

Can I have a return ticket to London?
Which platform is that?
Can I have a kilo of tomatoes and a couple of cucumbers, please?
Can we have a table for two for tonight?
Can I have a single room for three nights?
Can you exchange these dollars into pounds, please?
Can I have some aspirin, please?
Can I send this parcel to the UK?
Do you have discount for kids? – Sorry, the children are not allowed to see this film.
Can you describe the pain?
Is there anyone free who can cut my hair now?
How do I get to the National Museum, please?
The next stop is yours. – Thank you.
Please, don’t touch anything! And don’t take pictures!
Where is the fitting room? – It is over there.

VII. Соедините части предложений.

Go
your left.
Go
left.
Go
the corner.
Cross
the road.
Turn
over the bridge.
Turn
as far as the traffic lights.
Take
the second street on your right.
It is on
right.
The church is next
to the bookshop.
Turn at
past the bank.
Go straight on
until you get to the roundabout.

VIII. Заполните пропуски, используя:

First turning, take, straight, past, left, end, corner, opposite.

Go ___ the bank.
The bank is ___ the school.
Turn ___ .
Go ___ till the traffic lights.
Go to the ___ of the road.
Take the ___ ___ on the right.
Stop at the ___ of Green and Red streets.
___ bus number 10 to get to the railway station.

Часть 4

Eating Out

IX. Прочтите фразы, которые можно услышать в ресторане. Подпишите к кому данные фразу относятся (О = официант, Г = гость).

Пример

O - Are you ready to order?

Г   - Can I have the bill, please?

It’s not my order.
Here’s the menu.
Would you like a dessert?
Still or sparkling?
I’ll start with the salad.
How are those prepared?
Anything to drink?
Anything else?
The potato skins are baked.
Can I get you some drinks?
OK, it won’t be long.
Can we have a table for two, please?
Can I have a glass of water, please?
Well, Madam, the meat isn’t spicy, but the dipping sauce that comes with it is.
Please, follow me. I’ll show you to your table.
I am sorry, we don’t have any fish.
That sounds nice. I’ll have that.
Can I have some ice in it, please?
What do you serve potato skins with?
It is a creamy potato soup flavoured with herbs and served with thick slices of sausage.
What is the soup of the day?

X. Заполните пропуски в диалоге фразами из задания IX.

At the restaurant

W

S

W

M

W

Good evening, Sir. Madam.

Good evening. _______________?

Yes, sure. By the window?

No, we would like to sit somewhere in the middle.

OK. ______________.

****

W

S

W

S

W

M

W

M

_______________?

Yes. I would like to start with the soup. ____________?

Kielbasa potato soup. ____________.

That sounds nice.  I’ll have that.

And you, Madam?

I’ll start with the prawn salad. And can we have a bottle of mineral water?

Yes, sure. _____________?

Still, please.

****

W

M

W

Here are your orders. Kielbasa potato soup for you, Sir, and the Parma Cheese for Madam.

Oh, ______________. I ordered the prawn salad.

I am very sorry, Madam. I’ll be right back with the salad.

****

W

S

W

M

W

S

M

What would you like for the main course?

Can we have salmon with baby potatoes, please?

_______________. Would you like to try our specialty? Grilled meat with Asian sauce?

Is the meat spicy?

_________________.

I’ll have the grilled meat.

And I will have the lasagna, please.

Тексты для внеаудиторного чтения

Text 1

GUEST INFORMATION MANAGEMENT

     Progressive hospitality companies are all customer-oriented and do not spare efforts to gather all relevant information about their current and potential guests. There are several simple techniques to do it properly. Most common of them is placing guest comment cards on dining room tables and in guest rooms. Or they are handed to departing customers. This technique provides useful information and insights into problem areas. For example, several negative comments on food would indicate a potential problem for a restaurant, if no corrective action is taken.

     A problem with guest comment cards is that they may not reflect the opinions of the majority of guests. Commonly, only those people who are very angry or very pleased take the time to complete a card. Thus comment cards can be useful in spotting problem areas, but they are not a good indication of overall guest satisfaction.

     In order to identify frequent and repeat guests and give them top priority in a sales blitz, the company needs an automated guest history. It is also important to know the former frequent guests who are no longer using the hotel. Salespeople will want to call on these former clients to see if they can regain their business. This system offers competitive advantage to a chain, particularly a small chain.

     One of the most useful sources of information is the company records. This information is vital in improving service, creating effective advertising and sales promotion programs, developing new products, improving existing ones, and developing marketing and sales plans. Unfortunately, many hospitality firms have only a vague idea of who their guests are.

     In order to know more about their guests’ preferences, hospitality companies often hire disguised or mystery shoppers to pose as customers and report back on their experience. Some companies use shoppers to alert managers, so that they would pay more attention to important areas of the operation. But this technique works best if used for recognition and reward for good job performance. This is the concept of positive reinforcement. If employees feel that the only purpose of a disguised shopper program is to report poor service and reprimand them, the program will not fulfill its full potential. This technique can also be used for marketing intelligence.

Text 2

HOW TO BE A GOOD TOURIST: WHEN YOU ARE THERE

     Consume local produce whenever possible. If you insist on brand- name soft drinks and alcohol you will be contributing to the leakage of wealth out of the local economy. A recent World Bank analysis showed, that an average of only 9.1 per cent of all gross exchange earnings, were retained in the host country. This might not matter in Malta, but it certainly does in Mali.

Stay with the locals, preferably in bed and breakfast. This way, you directly increase their income, not that of a foreign-owned hotel chain. Use public transport instead of hiring a car. Not only will you help to reduce pollution, you will also meet more local people and gain a more authentic impression of the place.

         Being a good tourist, then, is largely about sensitivity and basic good manners. How to behave as a guest in a host country is all common sense, you might think. But how many tourists have you met who seem to have left their manners — and their consciences — at home?

Text 3

THE WEST END OF LONDON: WESTMINSTER

     Westminster has been at the center of political and religious power for a thousand years. In the 11th century, King Canute founded Westminster Palace and Edward the Confessor built Westminster Abby, where all English monarchs have been crowned since 1066. As modern government developed, the great offices of state were established in the area.

     The name ‘Westminster’ is often used to mean “Parliament”; the “Palace of Westminster” is the Parliament building – Houses of Parliament. The old Westminster Palace was almost totally destroyed by fire in 1834, and Parliament is now housed in the impressive neo- Gothic creation, built in 1840-—1852 on the site of the old royal palace. The only part of it that is still left is Westminster Hall, built in the 11th century, and rebuilt in the 14th century.

    In Westminster Abby most British monarchs since William the Conqueror have been crowned, and you may see the ancient Coronation Chair. The coronation of Queen Elizabeth II, in 1953, was the first to be televised.

Text 4

TANGIBILIZING THE INTANGIBLE

     Hospitality services are intangible which means not only the fact that they cannot be seen, tasted, heard, or smelled but also that it is impossible to experience these services before they are purchased. It causes uncertainty in the customers about the quality of services they are going to purchase. Before boarding an airplane, passengers have nothing but a ticket and the promise of safe delivery to their destination. To reduce this uncertainty, the customers look for physical evidence that may provide information and confidence about the service. A hotel’s promotional material might include photographs of the hotel’s public area, guest rooms, floor plans of a meeting hall (for meeting planners who might like to organize a meeting in the hotel), room capacities and furniture, the photographs of employees in the hotel’s uniform, of the exterior of the hotel, etc.

     Everything about a hospitality company communicates something that helps to tangibilize its services. Red and white awnings, the outside patio and white striped building wall displaying the signs of the restaurant chain TGI Friday’s in large letters tell the potential guests that this restaurant offers informality and fun. A couple looking for an elegant, intimate atmosphere would be disappointed at Friday’s.

          Hospitality companies are very sensitive to protecting the visual image and overall appearance known as trade dress. The McDonald’s has brought suit against competitors who dared to copy any form of golden arches. Experts say that to compete effectively in today’s market, it is necessary to design an effective trade dress while taking care not to imitate too closely that of any competitor.

Text 5

GOA

     Goa is one of the smallest states in India's map, with a territory of 3,702 sq km. Goan culture is a blend of Indian and Iberian: European style central squares and Indian bazaars, Portuguese churches sharing their walls with Hindu temples. Christianity and Hinduism exist side by side here. Having been ruled by the colonial Portuguese for over 450yrs, there is still a distinctive European flavor that has permeated all aspects of Goa's Travel life including its food, religion, language, festivals, dances and names.

     Goa is rich in folk culture with a delightful blend of vigorous Konkani folk songs and remnants of Portuguese dance and music. Goa is best known for its spectacular beaches, but there are many old churches, monuments, temples and museums, that are a must see. Goa is very proud of the numerous churches dotted across this Indian state. Along with churches there are also many ancient Hindu temples.

     Goa is a land to enjoy the sun, sand and sea. It has many spectacular beaches. The very mention of beaches, one thinks of the palm fringed seashore with golden sandy stretches, incessant waves, free flowing drinks and mouth-watering delicacies. The beaches of Goa are the main draw, which attract the tourists worldwide to this small state.

     The wonderful handicrafts of Goa are a must buy for everybody. Brassware, terracotta, shell work, crochets, carved furniture, bamboo work, papier-mache, etc make excellent souvenir and are available at shops and stalls near the popular tourist spots.

     Goa is a perfect place for sightseeing tour. Every corner of this tropical paradise displays a fine blend of traditional and modern aspects of life. On one hand you have the most alluring natural charms where as on the other hand you have an excellent array of architectural masterpieces, which are dotted in various towns of the state. Hence, a sightseeing trip to Goa is very important to behold various treasures of the state.

Text 6

RESTUARANTS GUIDES

     Many people enjoy going out to eat at their favorite restaurants, particularly if the atmosphere is just right, and the prices are within their budget. You can ask how people find this unique place. The answer is easy: restaurant guide.

     Restaurant guides list the best places to eat. One of the most famous of these in Western Europe is the Michelin series of guides. They put from 1 to 3 stars to restaurants they consider to be of high culinary merit. Restaurants with stars on the Michelin guide are formal, expensive establishments; in general the more stars awarded, the higher the prices. In the United States, the Mobil Travel Guides and the American Automobile Association rate restaurants on a similar 1 to 5 star (Mobil) or Diamond (AAA) scale. Three, four, and five star rating are roughly equivalent to the Michelin one, two, and three star rating while one and two star rating typically indicate more casual places to eat.

     Nearly all major American newspapers employ restaurant critics and publish online dining guides for the cities they serve. American newspaper restaurant critics typically visit dining establishments anonymously and return several times so as to sample the entire menu. Newspaper restaurant guides, therefore, tend to provide the most thorough coverage of various cities’ dining opinions.